1. Home
  2. Resources
  3. Case studies
  4. HK Infosoft
AI & GenAIAWSClient story

HK Infosoft

Semantic product discovery: search the catalogue the way customers talk

Natural-language search that understands intent, with budget-aware recommendations.

Told by a Generative AI Engineer from DevOps TechLabCorporate gifting2 min read
premium onboarding gifts under ₹2,500

Understands the intent: welcome gifts for new joiners, premium, ₹2,500 or less.

  • Relevance
  • Budget limit
  • Vendor preference
  • Availability

Illustration of the difference, not client data

The client

HK Infosoft runs corporate gifting operations with a catalogue sourced from multiple vendors.

The challenge

  • Requests such as “premium onboarding gifts under ₹2,500” did not match catalogue wording, so keyword search failed.
  • Staff reviewed hundreds of products across categories before recommending anything.
  • Budget checks were manual, and quality depended on individual experience.

What we did

Discovery workshop

analysed the catalogue and metadata; picked semantic search as the highest-value capability; chose Amazon Bedrock over self-managed AI.

The architecture

Architecture as built
  • Amazon Bedrock
  • Titan Text Embeddings V2
  • Aurora Serverless v2
  • pgvector
  • RDS Proxy
  • CloudFront

The result

  • Employees search in natural language and find relevant products in seconds instead of reviewing large catalogues by hand.

  • Better search accuracy and less manual effort, on a scalable serverless base.

Want something like this for your team?

Tell us the questions your team asks or the work that slows you down. An engineer will suggest a small first build on Amazon Bedrock.

Next story · AI & GenAIChatwit: Conversational AI agent that investigates sales performanceChat transcript design · 2 min read

Talk to an engineer

Start with a 20-minute review. Leave with a plan.

An engineer looks at your current setup, points out what’s costing you money or risk, and tells you what we’d fix first. No sales deck, no obligation to go ahead.

Every month you wait, the bill grows, the audit gets harder and the AI project waits another quarter.

What do you need help with?*
We reply from a real inbox, not a bot.